Refund and Return Policy
Thank you for shopping at hempaste.co.uk. We take pride in offering high-quality products and excellent customer service. If you are not entirely satisfied with your purchase, we’re here to help.
Refunds
We offer a 30-day money-back guarantee for most of our products. If you are not satisfied with your purchase and wish to request a refund, please follow the guidelines below:
- Contact our customer support team at hello@hempaste.co.uk within 30 days of receiving your order.
- Provide your order number and a detailed explanation of why you’re requesting a refund.
- Our customer support team will review your request and guide you through the return process if applicable.
Please note that certain products may not be eligible for a refund due to hygiene or safety reasons. These products will be clearly marked as non-refundable on the product page.
Returns
If you receive a product that is damaged, defective, or different from what you ordered, you can initiate a return within 7 days of receiving the item. To process a return, please follow these steps:
- Contact our customer support team at support@hempaste.co.uk within 7 days of receiving the order.
- Provide your order number and clear photos or evidence of the issue with the product.
- Our customer support team will guide you through the return process, and in some cases, arrange for a replacement or refund.
Please make sure to return the product in its original packaging along with all accessories and components included.
Non-Returnable Items
Certain products fall under the non-returnable category for hygiene or safety reasons. These items include:
- Personal care products (e.g., skincare, cosmetics, etc.).
- Consumable items (e.g., food, beverages, etc.).
- Products that are marked as non-returnable on the product page.
Shipping Costs
For eligible returns or refunds, we will cover the shipping costs. However, if you are returning a product without a valid reason, you will be responsible for the return shipping expenses.
Processing Refunds
Once we receive your returned item or approve your refund request, we will initiate the refund process. Please allow up to 5 business days for the refund to be processed back to your original payment method. The exact timeframe may vary depending on your bank or payment provider.
Contact Us
If you have any questions or concerns regarding our refund and return policy, please don’t hesitate to contact our customer support team at hello@hempaste.co.uk.